{"id":3532,"date":"2025-06-04T02:02:39","date_gmt":"2025-06-04T02:02:39","guid":{"rendered":"https:\/\/benty.vn\/cac-chinh-sach\/chinh-sach-doi-va-bao-hanh\/"},"modified":"2025-09-24T12:48:45","modified_gmt":"2025-09-24T12:48:45","slug":"return-warranty-policy","status":"publish","type":"page","link":"https:\/\/benty.vn\/en\/policies\/return-warranty-policy\/","title":{"rendered":"Customer support"},"content":{"rendered":"<p><strong>Ch\u00ednh s\u00e1ch \u0111\u1ed5i \u2013 tr\u1ea3 h\u00e0ng t\u1ea1i Benty<\/strong><br \/>\nT\u1ea1i Benty, ch\u00fang m\u00ecnh hi\u1ec3u r\u1eb1ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o m\u1ecdi \u0111\u01a1n h\u00e0ng c\u0169ng tr\u1ecdn v\u1eb9n nh\u01b0 mong \u0111\u1ee3i. \u0110\u00f4i khi l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m ch\u01b0a \u0111\u00fang, \u0111\u00f4i khi m\u1eb9 c\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam.<br \/>\nD\u00f9 l\u00fd do l\u00e0 g\u00ec, Benty lu\u00f4n s\u1eb5n s\u00e0ng l\u1eafng nghe v\u00e0 \u0111\u1ed3ng h\u00e0nh \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn \u0111\u1ed5i \u2013 tr\u1ea3 h\u00e0ng m\u1ed9t c\u00e1ch t\u1eed t\u1ebf \u2013 r\u00f5 r\u00e0ng \u2013 nh\u1eb9 nh\u00e0ng.<\/p>\n<hr \/>\n<p>\ud83d\udce6 <strong>Khi n\u00e0o m\u1eb9 c\u00f3 th\u1ec3 \u0111\u1ed5i \u2013 tr\u1ea3 s\u1ea3n ph\u1ea9m?<\/strong><br \/>\nM\u1eb9 c\u00f3 th\u1ec3 ki\u1ec3m tra \u0111\u01a1n h\u00e0ng ngay khi nh\u1eadn. N\u1ebfu ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1, m\u1eb9 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i nh\u1eadn trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n<ul>\n<li>Bao b\u00ec s\u1ea3n ph\u1ea9m r\u00e1ch, m\u00f3p m\u00e9o ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u h\u01b0 h\u1ecfng<\/li>\n<li>Nh\u00e2n vi\u00ean giao h\u00e0ng kh\u00f4ng h\u1ed7 tr\u1ee3 ki\u1ec3m h\u00e0ng theo y\u00eau c\u1ea7u<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udee0 <strong>N\u1ebfu s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i t\u1eeb ph\u00eda nh\u00e0 s\u1ea3n xu\u1ea5t<\/strong><br \/>\nTrong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt (v\u00ed d\u1ee5: l\u1ec7ch form, \u0111\u01b0\u1eddng may h\u1ecfng, sai ch\u1ea5t li\u1ec7u&#8230;), Benty s\u1ebd h\u1ed7 tr\u1ee3 m\u1eb9 \u0111\u1ed5i m\u1edbi ho\u1eb7c tr\u1ea3 l\u1ea1i theo quy tr\u00ecnh sau:<\/p>\n<ol>\n<li>M\u1eb9 g\u1ecdi hotline Benty 0938 952 806<\/li>\n<li>Cung c\u1ea5p h\u00ecnh \u1ea3nh\/video s\u1ea3n ph\u1ea9m l\u1ed7i & m\u00e3 v\u1eadn \u0111\u01a1n<\/li>\n<li>Benty ti\u1ebfp nh\u1eadn \u2013 x\u00e1c minh v\u00e0 g\u1eedi ph\u01b0\u01a1ng \u00e1n h\u1ed7 tr\u1ee3<\/li>\n<\/ol>\n<hr \/>\n<p>\ud83d\udcb0 <strong>Ho\u00e0n ti\u1ec1n v\u00e0 \u0111\u1ed5i s\u1ea3n ph\u1ea9m<\/strong><\/p>\n<ul>\n<li>Benty s\u1ebd ho\u00e0n ti\u1ec1n trong 1-2 ng\u00e0y l\u00e0m vi\u1ec7c t\u00f9y theo ng\u00e2n h\u00e0ng<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udeab <strong>Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i \u2013 tr\u1ea3<\/strong><\/p>\n<ul>\n<li>S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng, \u0111\u00e3 gi\u1eb7t, ho\u1eb7c qu\u00e1 th\u1eddi h\u1ea1n ph\u1ea3n h\u1ed3i<\/li>\n<li>Kh\u00f4ng c\u00f3 b\u1eb1ng ch\u1ee9ng x\u00e1c th\u1ef1c (\u1ea3nh\/video\/m\u00e3 \u0111\u01a1n)<\/li>\n<li>S\u1ea3n ph\u1ea9m n\u1eb1m trong nh\u00f3m kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3 (v\u00ed d\u1ee5: ph\u1ee5 ki\u1ec7n gi\u1ea3m gi\u00e1 m\u1ea1nh, \u0111\u1ed3 x\u1ea3 kho)<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udcdd <strong>Th\u1eddi h\u1ea1n ph\u1ea3n h\u1ed3i v\u00e0 x\u1eed l\u00fd<\/strong><\/p>\n<ul>\n<li>G\u1eedi ph\u1ea3n h\u1ed3i trong v\u00f2ng 5 ng\u00e0y k\u1ec3 t\u1eeb khi nh\u1eadn h\u00e0ng<\/li>\n<li>Th\u1eddi gian x\u1eed l\u00fd t\u1eeb 2-3 ng\u00e0y l\u00e0m vi\u1ec7c<\/li>\n<li>Tr\u01b0\u1eddng h\u1ee3p c\u1ea7n x\u00e1c minh th\u00eam, th\u1eddi gian t\u1ed1i \u0111a kh\u00f4ng qu\u00e1 7 ng\u00e0y<\/li>\n<\/ul>\n<hr \/>\n<p>\ud83d\udcac <strong>N\u1ebfu m\u1eb9 c\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam<\/strong><br \/>\nBenty lu\u00f4n \u1edf \u0111\u00e2y. M\u1ecdi v\u1ea5n \u0111\u1ec1 d\u00f9 l\u1edbn hay nh\u1ecf li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng, m\u1eb9 ch\u1ec9 c\u1ea7n nh\u1eafn cho t\u1ee5i m\u00ecnh \u2013 Benty s\u1ebd c\u00f9ng m\u1eb9 gi\u1ea3i quy\u1ebft t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i, b\u1eb1ng s\u1ef1 nh\u1eb9 nh\u00e0ng v\u00e0 t\u1eed t\u1ebf nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00ednh s\u00e1ch \u0111\u1ed5i \u2013 tr\u1ea3 h\u00e0ng t\u1ea1i Benty T\u1ea1i Benty, ch\u00fang m\u00ecnh hi\u1ec3u r\u1eb1ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o m\u1ecdi \u0111\u01a1n h\u00e0ng c\u0169ng tr\u1ecdn v\u1eb9n nh\u01b0 mong \u0111\u1ee3i. \u0110\u00f4i khi l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m ch\u01b0a \u0111\u00fang, \u0111\u00f4i khi m\u1eb9 c\u1ea7n h\u1ed7 tr\u1ee3 th\u00eam. D\u00f9 l\u00fd do l\u00e0 g\u00ec, Benty lu\u00f4n s\u1eb5n s\u00e0ng l\u1eafng nghe v\u00e0 \u0111\u1ed3ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3528,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"templates\/template_custommer.php","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-3532","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/pages\/3532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/comments?post=3532"}],"version-history":[{"count":2,"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/pages\/3532\/revisions"}],"predecessor-version":[{"id":5577,"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/pages\/3532\/revisions\/5577"}],"up":[{"embeddable":true,"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/pages\/3528"}],"wp:attachment":[{"href":"https:\/\/benty.vn\/en\/wp-json\/wp\/v2\/media?parent=3532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}